Accessibility Statement

Last reviewed: January 15, 2025

ComfortCool is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards.

Our Commitment

We aim for ComfortCool.com to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Current Accessibility Status

Color Contrast

All primary text meets 4.5:1 contrast ratio against backgrounds.

Keyboard Navigation

All interactive elements are reachable and operable via keyboard.

Focus Indicators

Visible focus rings on all focusable elements.

Responsive Layout

Content reflows at up to 400% zoom without horizontal scrolling.

Screen Reader Testing

In progress — testing with NVDA, JAWS, and VoiceOver.

Interactive Tools

Configurator and calculators undergoing ARIA enhancement.

What We've Done

Semantic HTML5 structure with proper heading hierarchy on all pages
All images include descriptive alt text; decorative images use empty alt attributes
Form inputs include visible labels (no placeholder-only labels)
Error messages appear adjacent to the relevant field, not only at the top of the form
Navigation is accessible by keyboard with skip-to-content links planned
Color is never the sole indicator of meaning (icons and text supplement color)
Minimum touch target size of 44×44px on interactive elements
Text can be resized up to 200% without loss of content or functionality

Known Limitations

We are aware of the following areas currently being improved:

Fan Configurator: The multi-step quiz uses some ARIA patterns that may not work optimally with all screen readers. A simplified text-based version is available by contacting support.
Comparison Tables: Complex data tables are being updated with improved scope and header associations for screen reader users.
Video Content: Future video content will include captions and audio descriptions. No video is currently present on the site.
PDFs: Installation guide PDFs are being remediated for screen reader access.

Assistive Technology Tested

Screen readers: NVDA + Chrome, VoiceOver + Safari (macOS/iOS)
Keyboard-only navigation (Chrome, Firefox, Safari)
Browser zoom up to 400%
Windows High Contrast mode

Request an Accessible Format

If you need information in an alternative format — large print, plain text, or other accommodation — please contact us. We typically respond within 2 business days.

Accessibility Feedback

We welcome feedback about accessibility barriers you've encountered.

Email: accessibility@comfortcool.com

Phone: 877-267-3205

Hours: Mon–Fri, 8am–5pm Pacific

What to Include

• The page or feature you had trouble with

• The barrier or issue encountered

• Your assistive technology and browser

We investigate all accessibility reports.

Formal Complaints

If you are not satisfied with our response, you may contact the U.S. Department of Justice ADA Information Line at 1-800-514-0301 (voice) or 1-800-514-0383 (TTY), or file a complaint at ada.gov.

Ongoing Efforts

Accessibility is an ongoing effort. We conduct annual accessibility audits and include accessibility requirements in our design and development process. We aim to respond to accessibility feedback within 2 business days and implement fixes for critical issues within 30 days.