Privacy Policy

Last updated: January 15, 2025

ComfortCool, Inc. ("ComfortCool," "we," "us," or "our") operates ComfortCool.com. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

Information You Provide

• Account information: Name, email address, phone number, and billing/shipping address when you create an account or place an order.
• Payment information: Credit card or payment details processed securely through our payment processor. We do not store full card numbers.
• Communications: Messages you send us via email, phone, chat, or contact forms.
• Pro Portal applications: Business name, license number, and trade references provided when applying for a contractor account.

Information Collected Automatically

• Usage data: Pages visited, time spent, clicks, and navigation paths.
• Device data: IP address, browser type, operating system, and device identifiers.
• Cookies and similar technologies: Session cookies, preference cookies, and analytics pixels. See our Cookie section below.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and returns
• Communicate about your order status, warranty registration, and support
• Send promotional emails (with your consent, unsubscribe anytime)
• Improve our website, products, and services
• Prevent fraud and ensure website security
• Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Shipping carriers (UPS, FedEx), payment processors (Stripe), email platforms (Klaviyo), and analytics tools (Google Analytics) that help us operate the business.
• Warranty administrators: Centric Air and QA Deluxe manufacturers receive warranty registration data.
• Legal requirements: When required by law, court order, or to protect the safety of our customers or employees.

Cookies

We use cookies to maintain your session, remember preferences (like DIY/Pro mode), and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect site functionality such as saved cart items.

• Essential cookies: Required for the site to function (cart, session).
• Analytics cookies: Help us understand traffic and improve the site (Google Analytics). These are anonymized.
• Marketing cookies: Used to show relevant ads on other sites. You may opt out via the NAI opt-out tool.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including legal, tax, and accounting requirements. Order records are kept for 7 years. You may request deletion of your account at any time.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Data portability (receive your data in a structured format)

California residents have additional rights under the CCPA, including the right to know, delete, and opt out of sale (we do not sell data).

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it promptly.

Security

We implement industry-standard security measures including SSL/TLS encryption, secure payment processing (PCI DSS compliant), and access controls. No internet transmission is 100% secure; we cannot guarantee absolute security.

Third-Party Links

Our website may link to third-party sites (manufacturer pages, financing partners). This Privacy Policy does not cover those sites. We encourage you to review their privacy practices.

Changes to This Policy

We may update this policy periodically. We will notify you of material changes by posting the updated policy with a new "Last updated" date and, for significant changes, by email.